FAQ
Below please find answers to our most frequently asked questions[champs_accordeon_eng]
Still have questions? Couldn’t find the answer you were looking for? Please contact us by e-mail contact us or by phone telephone.
About Créabox
All our fabric packaging is manufactured in Spain (EU) near Albacete in the production unit of our long-standing partner.
For more information, see the page: Who We Are?
YES, in Spain!
At Créabox, we have been collaborating for over 15 years with the same trusted Spanish partner for the manufacturing of fabric packaging (pouches, covers, bags).
Why Spain?
Over time, a solid relationship of trust has been established with our partner located near Albacete (Castilla, La Mancha). For our clients, this is a guarantee of service quality, effective responses, and rapid delivery times.
Not at all.
All our fabric packaging production (pouches, bags, covers) is 100% European, in Spain.
No.
Créabox’s clientele is exclusively professional B2B.
Our clientele consists of French, Spanish, European, and international companies from all sectors of activity.
Yes.
Customisation is Créabox’s speciality for over 30 years.
We design with you the 100% fabric packaging adapted to your needs based on your specifications.
Discover our range:
– of fabric pouches
– of fabric bags
Discover our sectors of activity.
Get a quote by filling out the price request form. We will respond quickly.
Yes.
Créabox and its partner customise your fabric packaging on demand using the technique suited to your needs:
– Screen printing is the most common printing process for printing your logo in 1 or 2 colours on 1 or 2 sides
– DTF or foil transfer will be the solution for high-end customisation of a complex graphic
– Embroidery, with coloured threads, promises a premium result
– The application of fabric or leather labels for original branding
At Créabox, for over 30 years, we have been manufacturing pouches, bags, covers, and custom fabric cutouts for all sectors of activity:
– Fashion: jewellery, shoes, accessories, leather goods…
– Leisure: sports, games, hotels, spas…
– Industrial: glassmaking, plastic injection, electrical equipment…
– And yours…
More information on the activities page
We do not offer a catalogue.
At Créabox, each fabric packaging (pouch, bag, cover) is custom-made according to your specifications. Thus, we can precisely meet your needs in terms of dimensions, materials, customisation, and usage.
To help you:
– choose a fabric
– choose a fabric shade
– choose customisation
Get a quote by filling out the price request form. We will respond quickly.
No.
Créabox is neither a reseller nor a distributor. We manufacture pouches and bags 100% customised to order.
Yes, under conditions
In addition to the price request, we can send you fabric and pouch samples. Fees may apply.
Good to know: Before production, you will systematically receive a compliance mockup for validation.
Yes, under conditions
Before starting production of your order, you will receive a compliance mockup for validation. Fees may apply.
For an information request or a packaging project: via the contact form or by phone. We will be happy to discuss your project.
For a price request, use one of the dedicated forms. You are guided step by step; it’s easy and fast.
Good to know: To ensure the accuracy and traceability of your requests, price requests are not taken by phone.
Quality and environment
Yes.
The manufacturing workshop, a partner of Créabox for over 15 years, has its own internal production control process that guarantees compliance with the specifications.
Yes.
Natural fabrics and synthetic fabrics are recyclable.
For optimal recycling, it is preferable to choose a single-material fabric (100% cotton or 100% polyester). Mixed fabrics are difficult to recycle.
Créabox offers a wide range of recycled fabrics alongside classic fabrics.
1) Recycled fabrics based on cotton
– 100% recycled cotton
– 60% recycled cotton and 40% recycled polyester blend
2) Recycled fabrics based on certified GRS polyester
– 100% recycled polyester from marine plastic waste (Seaqual certification)
– 51% recycled polyester and 49% virgin polyester blend
Do you want a recycled fabric? Indicate it in the price request form.
Alongside classic fabrics, Créabox offers several qualities of organic cotton fabrics certified GOTS (Global Organic Textile Standard).
This certification guarantees the organic origin of the cotton and its traceability.
Do you want an organic fabric? Indicate it in the price request form.
Yes, under conditions.
For direct contact, Créabox recommends using untreated raw ecru cotton. This cotton has undergone no mechanical or chemical treatment.
Good to know: Pre-packaging under protective film is required. The production unit does not have dedicated food certification.
Yes.
Créabox and its partner offer many fabric qualities that benefit from various certifications and labels:
– Oeko-Tex for most natural fabrics
– GOTS for organic cottons
– GRS for recycled cottons and synthetic fabrics
– Seaqual for recycled polyesters from marine plastic waste
– Master of Linen / European Flax for European linen
For more information, see the page: Certification
Our scraps are recycled or valorised through dedicated channels (zero waste in landfills).
Price request
Very easily by filling out one of the price request forms:
– pouch price request (dust bag)
– tote bag price request
– light backpack price request
– other fabric packaging request
You are guided step by step so you don’t forget anything. It’s easy and fast. You have the option to attach a file (logo, image). The ‘Additional Information’ field allows you to specify your request (special fabric, other format, etc.).
Good to know: To ensure the reliability of the information, we do not take price requests by phone.
YES!
For pouches, backpacks, and covers, the minimum manufacturing quantity is 1,000 units.
For tote bags, the minimum manufacturing quantity is 300 units.
Why? To optimise the manufacturing costs of custom packaging and offer the most competitive unit price, economically viable.
Flexibility? These minimum quantities are indicative and can be adjusted based on the characteristics of the packaging.
No!
Créabox thanks you for using one of the price request forms available to you.
This avoids errors or omissions by being guided step by step. You can attach files (graphics, images) and add a comment (multiple formats, special fabric, etc.).
Need help? By phone, we will assist you: the contact details are here.
Technical fees group the fixed costs that cover the technical elements necessary for the manufacturing of your pouch.
These include:
– the screen printing screen for logo printing
– the digital programme for embroidering your brand
– the flat rate covering preparation fees for DTF printing
– the tool for special cuts
– the ‘mockup’ flat rate if applicable.
These technical fees should be considered as fixed costs and are seen as an investment (separate from the unit price).
They are invoiced once, at their creation. In case of changes, the tools need to be redone, and they will be re-invoiced.
No.
In case of order cancellation, technical fees and other incurred costs (purchase of raw materials) are not refundable.
Your fabric packaging is 100% custom-made and 100% customised. It’s a unique product, yours, and the technical team calculates the fairest price based on your specifications.
The price offer will be sent to you very quickly. If it is delayed, do not hesitate to follow up with us: see our contact details.
For a pouch, bag, or fabric packaging that is “out of the ordinary”, use the contact form and describe your project as precisely as possible.
We will respond quickly to find the best solution together and send you a personalised quote.
Good to know: You can attach an explanatory file for more clarity if you wish.
Sales terms, prices, deadlines
Yes!
Through a credit insurance organisation that assesses each client’s financial situation. Payment terms will be defined according to the granted guarantee.
Good to know: For any first order, a deposit is required for the packaging. Technical fees are always settled in cash upon ordering.
Yes!
It is the preferred method of payment between professionals. It is a fast, economical, secure and programmable.
Bank transfer is mandatory for international clients and those invoiced directly by our partner.
To avoid any delay, schedule your transfers online.
It is strongly discouraged. Bank transfer is fast, secure, economical, and programmable.
However, payment by cheque remains possible for companies registered in mainland France. It is an obsolete and slow process that delays the production start of your packaging (12 to 15 business days for validation).
The average manufacturing lead time is 5 to 6 weeks from the validation of the compliance mockup and payment of the deposit (if applicable).
Factors that may change the lead time:
– the characteristics of the fabric packaging
– the time of year (the period before Christmas is always very busy)
– the workload of the production unit
– availability of raw materials
Good to know: Upon receipt of your order, a firm deadline will be communicated to you.
The delivery lead time is a few days thanks to our production in Spain.
Other advantages:
– Full traceability with internationally recognised carriers such as UPS or GLS
– Delivery tracking: delivery note and tracking number by email
